Return & Refund Policy | Pankaj Narmada Shivlingam

 Order Processing Time

Please note that some Shivlingams are prepared fresh after your order is placed. Depending on the product, order processing may take 2–3 business days before dispatch. This ensures that your Shivlingam is freshly consecrated and packed with full care before it begins its journey to you.

You will receive a confirmation message once your order has been dispatched

Delivery Timeline

We deliver pan-India within 7–8 business days from the date of order. Delivery timelines may vary slightly depending on your location and courier availability in your area

How Our Courier Delivery Works

We ship all orders through trusted private courier companies. Here is what you need to know about the delivery process

📞 Courier Will Call You:

Our courier partner will call you on different days to schedule or confirm delivery. They may call multiple times at different times of the day. Please ensure you are available to receive the call and the parcel.

📱 Always Use a Reachable Number:

When placing your order, please provide a phone number where you can be reached directly for a call. This is very important — if the courier is unable to reach you, delivery may be delayed or returned.

🏠 Be Available to Receive Your Parcel:

Please make sure someone is available at the delivery address to collect the parcel when the courier arrives. Do not leave the address unattended for extended periods after dispatch.

What Happens If You Miss the Delivery?

We understand that sometimes it may not be possible to receive a parcel. However, please note the following important policy:

If a parcel is returned to us because you were unavailable to receive it or could not be contacted by the courier, the following charges will be applicable:

• Return Courier Charge: The cost of the parcel being returned back to us.
• Re-Shipping Charge: The cost of sending the parcel to you again.

Both of these charges will be borne by the customer. We request you to ensure that you are reachable and available at the time of delivery to avoid any extra charges

Your Information Is Safe With Us 

We completely understand that sharing your personal details — including your name, address, and phone number — requires trust. We want to assure you that all information provided to us is kept completely confidential at all times.

Your personal details are used solely for the purpose of processing and delivering your order. We do not share, sell, or misuse your information in any way. Your privacy is our responsibility and we take it very seriously

Have a Question About Your Order?

Reach out to us directly — we are happy to help.

✽  When Can You Return a Product?

 We accept returns ONLY in the following two cases:

• Case 1 — Damaged Product:
  If your Shivlingam or any item in your order arrives physically damaged due to transit — such as cracks, chips, or breakage — you are fully eligible for a return or exchange. We request you to share clear photographs of the damaged product and packaging within 48 hours of delivery.
  
  Case 2 — Wrong Item Delivered:
  If you receive a product that is different from what you ordered — wrong size, wrong design, or wrong item entirely — we will arrange an immediate exchange or full refund at no extra cost to you.